Return & Refund Policy | The Little Giraffe

At The Little Giraffe, every product is thoughtfully crafted and carefully packed before it reaches your doorstep. We want you to shop with confidence, and if something doesn't go as expected, we're here to make it right.

1. Order Modifications & Cancellations

We begin processing orders shortly after they are placed to ensure faster dispatch.

Modifications: If you need to change your shipping address or update products, please contact support within 30 minutes of placing your order.
Cancellations: You can cancel your own order from My Orders at any time before it is dispatched — there is no time limit. Once an order has been packed or shipped it can no longer be cancelled. If you paid online, your refund is returned to your original payment method within 3-7 business days; Cash on Delivery orders are never charged, so nothing is refunded.

2. Refund Policy

Due to the personal nature of skincare and baby care products, The Little Giraffe does not accept returns or offer cash refunds on delivered products.

However, if you receive a damaged, leaking, incorrect, or defective product, or an incomplete shipment, please report it to us within 24 hours of delivery. After verification, we will provide a replacement, store credit, or suitable resolution.

3. Replacement Eligibility & Requirements

We are happy to replace products under the following circumstances:

Product damaged during transit or leaking upon arrival.
Wrong item shipped or essential items missing from package.
Verified manufacturing defect.

Required Documentation for Claims:

To request a replacement, email us within 24 hours of delivery with:

Order Number, Full Name & Contact Number
Clear photographs of the affected product
Photographs of the outer delivery packaging
Unboxing Video (strongly recommended for faster verification)

Approved replacements will be dispatched at no additional shipping cost.

4. Store Credit Guidelines

In situations where a replacement product is out of stock or unavailable, The Little Giraffe may issue a Store Credit equal to the value of the affected item.

Redeemable exclusively on www.thelittlegiraffe.in.
Non-transferable and cannot be exchanged for cash.

5. Ineligible Items

For hygiene and safety reasons, we cannot accept returns of products that:

Have been opened, unsealed, or used.
Were damaged due to improper storage or customer misuse.
Were purchased during clearance sales (unless delivered damaged/defective).
Are reported after the 24-hour delivery reporting period.

6. Contact Support

For any assistance or to submit a replacement claim, please reach out to us:

The Little Giraffe Resolutions Team

Email: care@thelittlegiraffe.in