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Trust & Transparency

Privacy Policy

By accessing or using www.thelittlegiraffe.in(“Website”), you acknowledge that you have read, understood, and agreed to this Privacy Policy together with our Terms & Conditions and other applicable policies.

If you do not agree with this Privacy Policy, please discontinue the use of our Website.

1. Information We Collect

When you visit or interact with our Website, we may collect the following types of information:

Personal Information

You may voluntarily provide information such as:

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping and Billing Address
  • PIN Code
  • Order Details
  • Account Login Information (if applicable)
  • Customer Support Communications

This information is collected only when you place an order, create an account, subscribe to our newsletter, participate in promotions, or contact our support team.

Device & Technical Information

When you browse our Website, certain information may be collected automatically, including:

  • IP Address
  • Browser Type and Version
  • Operating System
  • Device Type & Time Zone
  • Pages Visited, Products Viewed, and Search Terms
  • Referral URLs, Date, and Time of Visit

2. Cookies & Tracking Technologies

Our Website uses cookies and similar technologies to:

  • Remember your preferences and keep your shopping cart active.
  • Improve overall website functionality and security.
  • Analyze visitor behavior and personalize your shopping experience.

Most web browsers allow you to disable cookies through browser settings. However, doing so may affect certain features of the Website.

3. How We Use Your Information

We use your information to:

  • Process, fulfill, and deliver your orders accurately.
  • Verify payments and prevent fraudulent transactions.
  • Send order updates, tracking information, and customer support notifications.
  • Respond to inquiries, feedback, or assistance requests.
  • Improve our products, services, and overall website experience.
  • Send promotional emails or updates (only if you have opted in).

4. Information Sharing & Disclosure

We do not sell, rent, trade, or leak your personal information to third parties.

We share your information only under the following limited circumstances:

  • Service Providers: Courier partners, payment gateways, and IT service providers who assist in executing website operations.
  • Legal Requirements: When required by law, court order, or government authority to protect rights, property, or safety.

5. Data Security & Retention

We implement appropriate technical, administrative, and physical security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Payment transactions are processed through encrypted, secure payment gateways.

We retain your personal information only as long as necessary to fulfill order processing, customer support, accounting, tax, or legal requirements.

6. Your Rights & Choices

Depending on applicable law, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information (subject to legal retention requirements).
  • Unsubscribe from promotional emails at any time using the link in our communications.

7. Children's Privacy

Our products are designed for babies and children, but our Website is intended for purchase and use by adults. We do not knowingly collect personal information directly from individuals under 18 years of age.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

The Little Giraffe Support Team

Email: care@thelittlegiraffe.in

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)